IT Help Desk Technician (MSP)

Madison, GA

Full Time

Entry Level

IT Help Desk Technician

Onsite | Madison, GA | Full-Time

Join bdManagedIT as the first line of support for our clients and the first impression of our service team.

We’re looking for an entry-level IT Help Desk Technician who enjoys helping people, troubleshooting technical issues, and growing into a long-term career in IT.

What You’ll Do

Respond to phone, chat, and ticket requests
Troubleshoot Windows, Microsoft 365, printer, password, and connectivity issues
Document troubleshooting steps and ticket resolutions in our PSA
Escalate issues with clear notes when needed
Perform daily health checks, patch reviews, and basic maintenance tasks
Collaborate with senior technicians for smooth issue resolution

What We’re Looking For

Ideal for recent graduates or early-career IT professionals with approximately 0–12 months of hands-on support experience, internship, or technical support exposure
Strong Windows and Microsoft 365 troubleshooting skills
Experience with ticketing or remote support tools preferred
Strong communication skills and customer empathy
CompTIA A+ or equivalent knowledge preferred

Why Join bdManagedIT

Clear progression into higher-level technical roles
8 hours of paid training each month with a defined certification path
Dedicated mentorship and support from experienced technicians
Supportive, team-oriented environment that values growth and accountability
Opportunity to build a strong foundation in managed IT services

Benefits include medical coverage, paid time off, paid holidays, training support, and a clear career growth path.

Location: Must be within daily commuting distance of Madison, GA.

NOTE: Please no phone calls or direct inquiries regarding this position. Qualified candidates will be contacted as part of the process.

bdManagedIT is an Equal Opportunity Employer and considers all qualified applicants without regard to protected status.

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This is a full-time onsite role in Madison, Georgia. Are you within daily commuting distance and able to work onsite Monday through Friday?*

This is an entry-level IT support role with compensation aligned to approximately $18–$21 per hour and a structured growth path. Are you comfortable being considered within this range?*

This role requires professional spoken and written English to communicate with clients and teammates. Do you meet this requirement?*

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Have you worked in a Managed Services Provider (MSP), outsourced IT support, or multi-client IT environment?*

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